Download the SUMN app from the App Store or Google Play. Create an account using your phone number and email. You’ll receive a verification code to confirm your registration.

To verify your identity, you’ll need to provide:

• A valid driver’s license

• Your current address

• A clear photo of your face

• A phone number capable of receiving calls

• A frequently checked email address
  

This will be completed in App

Verification is typically instantaneous but can take up to 24 hours. If you experience delays, please contact our support team. You can email support@sumn.io

Currently, a smartphone is required to use SUMN services. We’re exploring alternative access methods for the future.

Open the SUMN app, select your location, and choose from available EVs or e-bikes. You can book by the hour or day

Use the app to unlock the vehicle. For EVs, the app serves as a digital key. For e-bikes, follow the on-screen instructions to unlock.

Yes, all SUMN vehicles are round-trip and must be returned to their designated parking spots.

Rates vary by location and vehicle type. Please refer to the SUMN app for current pricing.

SUMN does not charge membership fees. You pay only for the time you use the vehicle.

We accept major credit and debit cards. Ensure your payment method is added to your account before making a reservation.

Yes, all SUMN rentals come with secondary insurance coverage. This means that while SUMN provides additional protection, renters are required to have their own primary auto insurance policy. This approach ensures comprehensive coverage during your rental period.

If you don’t have personal auto insurance, you can obtain a non-owner car insurance policy, which provides liability coverage for drivers who don’t own a vehicle. SUMN offers an insurance rebate program for qualifying renters who secure non-owner insurance specifically to use our services. To learn more or to see if you qualify, please reach out to our support team at support@sumn.io.

First, ensure everyone’s safety and contact emergency services if necessary. Once it’s safe, report the incident through the SUMN app and notify our support team at support@sumn.io. We’ll guide you through the next steps and assist with any necessary documentation.

Helmets are not provided with e-bike rentals. For your safety, we strongly recommend bringing and wearing your own helmet while riding.

For EVs, please plug the vehicle into the designated charger upon return. E-bikes should be docked properly to ensure they charge for the next user.

Report any issues through the SUMN app or contact our support team. We perform regular maintenance checks to ensure vehicle safety and reliability.

For assistance, reach out through the support section in the SUMN app, email us at support@sumn.io, or call/text our customer service line at (888) 123-4567.

At SUMN, we aim to make charging as convenient as possible for our users. For standard, local trips, charging is typically included in your rental. However, for extended journeys such as long road trips or multi-day rentals, we cover the cost of the first Supercharge session. Any additional Supercharging fees incurred during your trip will be billed to your account. We recommend planning your charging stops accordingly to manage any extra costs.

If you have further questions or need assistance, please contact our support team at support@sumn.io. We’re here to help!